Shipping policy

All our products are handmade after your order is processed. Products will be shipped within 7-10 business days unless stated differently on the product description. We’ll do our best to ship them as soon as possible! Currently we are offering FREE Shipping to the USA for most of our products. Customers from other countries will see calculated shipping rates during checkout. PLA Concept is not responsible for the additional costs such as duties, taxes, and customs clearance fees.

Should the product arrive damaged, it is the responsibility of the consignee or their agent to report damage to the carrier immediately upon receipt and inspection. All damages to products should be carefully documented and all packaging and paperwork must be retained for carrier inspections.